For the latest travel advice from the Foreign & Commonwealth Office including security and local laws, plus passport and visa information, check www.gov.uk/foreign-travel-advice
FOR EQUITY INSPIRING LEARNING LTD
1. YOUR CONTRACT WITH US
To confirm a booking, the party leader accepts the following terms and conditions on behalf of all party members and will be our sole point of correspondence and contact. Please read them carefully as they set out and explain the responsibilities and obligations undertaken by all parties when booking with us.
These Booking Conditions and any agreement to which they apply are governed in all respects by English law and reinforce the protection provided by the Package Travel and Linked Travel Arrangements Regulations 2018. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with exclusively by the Courts of England and Wales only. You may, with our consent, choose the law and jurisdiction of Scotland or Northern Ireland if you permanently reside in those places and if you wish to do so. Please note, changes to these Booking Conditions will only be valid if expressly agreed by us in writing.
2. FINANCIAL SECURITY
We provide full financial protection for our package tours.
- a)For flight-based tours this is through our Air Travel Organiser’s Licence number 2680 issued by the CAA, Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone 0333 103 6350, email email@example.com. When you buy an ATOL protected flight or flight inclusive tour from us you will receive an ATOL certificate. This lists what is financially protected, where you can get information on what this means for your and who to contact if things go wrong. We will provide you with the services listed on the ATOL certificate (or a suitable alternative). In some cases, where we are not able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligation and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
- 2. Equity Inspiring Learning Ltd is a company committed to customer satisfaction and consumer financial protection. We are therefore pleased to announce that, at no extra cost to you, and in accordance with Package Travel and Linked Travel Arrangements Regulations 2018 all passengers booking with Equity Inspiring Learning Ltd are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation document. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Equity Inspiring Learning. This insurance has been arranged by Towergate Chapman Stevens through Zurich Insurance PLC.
Claims: In the unlikely event of Insolvency you must Inform Towergate Chapman Stevens immediately on +44 (0) 1932 334140 or by email at firstname.lastname@example.org . Please ensure you retain the booking confirmation form as evidence of cover and value.
Policy exclusions: This policy will not cover any monies paid for Travel Insurance or any claim relating to Air Flights.
We are a Member of ABTA, membership number V5376. We are obliged to maintain a high standard of service following ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we cannot resolve your complaint, go to www.abta.com to us ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr. This ODR platform is a means of notifying us of your complaint; it will not determine how your complaint should be solved.
4.BOOKING AND PAYING FOR YOUR TOUR
A confirmed booking is made with us when you pay us a deposit in accordance with the time scales set out below and when we issue you with a booking confirmation. A binding contract will only come into existence once we have issued you with a booking confirmation that will confirm the details of your booking/contract and will be sent to you. Upon receipt, if you believe that any details on the confirmation (or any other document) are wrong you must advise us immediately as changes cannot be made later and in any event, we will not be responsible for any loss or agree any compensation if we are not notified of any inaccuracies in any document within ten days of our sending it out (five days for tickets).
The balance of the cost of your arrangements (including any applicable surcharge) is due in accordance with the time scales set out below. If we do not receive this balance in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges set out in clause 7 (cancellations) will become payable.
Our deposit payment dates are often far in advance of travel, and are payable as below in order that we may secure elements of your package as soon as possible. If you do not pay your deposits in line with this schedule we reserve the right to pass on any resulting increase in tour price and changes to your resort and accommodation. If you do not want to accept the change after non-payment of deposits you may cancel as per the terms of these booking conditions (see Clause 7 – Cancellations.)
Payment per paying passenger
European Trips by Coach
European Trips by Air/ Train/Eurostar
World Wide Trips inc. Americas
Upon Booking confirmation
8 weeks post 1st deposit unless otherwise advised
12 Weeks Prior to departure
* Second deposits will be combined with 1st deposits if booking within 6 months of departure.
** If your booking is made 12 weeks or less before departure (defined as a late booking), full payment is due on confirmation.
The final balance is due no less than 12 weeks before departure. Where this date falls within a school tour when payment cannot be made, full payment must be made by the last working day of the preceding school term. A final invoice for the balance due will be sent to the Party Leader approximately 16 weeks prior to the departure of your tour. Payment should be made by bank transfer where possible. If payment is made by cheque you should allow 5 working days for clearance from the time we receive it.
Any monies paid to a Party Leader in respect of your tour are held by the Party Leader on behalf of the party members until such times as we have dispatched written confirmation of your booking, after which all monies held by the Party Leader are held on our behalf.
We reserve the right to charge a greater first deposit or request payment by a certain date to confirm your tour arrangements (for example airlines that require full payment at time of booking); if this is the case you will be advised at the time of booking.
All prices that we advertise are correct at the date published and prices on our websites are updated regularly. Although we make every effort to ensure the accuracy of the website information and prices, we cannot guarantee it and we, therefore, reserve the right to change advertised prices at any time and to correct any errors in advertised and confirmed prices. Prices are obtained from suppliers in advance and may have changed by the time you come to book your trip; before you confirm your booking, we will give you the up-to-date price of your chosen tour including the cost of any supplements, upgrades or additional facilities which you have requested.
Our tour prices are based on the costs of transport, accommodation, etc. Exchange rates are available on request and are dependent on current market rates.
- Adult and Student Prices
We endeavour that student prices will be applicable to pupils up to the age of 18 years of age however, student ages and prices remain at the discretion of the individual supplier; we reserve the right to pass adult and student prices to you as we are charged. If your party consists of students over 18 years of age, please advise us at the initial enquiry stage because an adult supplement is applicable for clients over 18 years of age at time of travel. Additional adults in excess of the free places offered can normally be accepted at a supplement charge quoted by our office.
- Local Taxes
Please be aware that many European cities are introducing a tourist tax that is only payable in local currency on arrival at your hotel. These taxes have been introduced by local governments to improve tourist infrastructure. Please ask your sales specialist for further information on your destination.
- Flight Prices & Advanced Registration
Some airlines will request the full payment for flights at confirmation stage; whilst we endeavour that your payment will cover this amount, we may have to request further payment to guarantee your flights.
Should your flights be available to book when confirming your tour, we are unable to book these until your deposits have cleared in our account and a passenger list is received. Flight prices may change within this period and therefore, at this time, we will reconfirm your tour price.
If your flights are not on sale when confirming your trip, we will give you a reasonable indication of the expected price of the tour. Flights and flight prices are subject to change and when these become available, we will confirm any reasonable changes your tour price.
If we do not hear from you regarding the updated tour price within 7 days from the date of receiving it, we are entitled to assume that you will pay the additional cost.
- Air Passenger Duty
The UK Government announced on 3 December 2014 that Air Passenger Duty (APD) will no longer be charged for children aged under 16 years on economy class seats. APD is not included in any Equity brochure or quoted price (unless stated) therefore on confirmation of your trip we will apply APD for any paying adults and students aged 16 years and over. Subsequently, on receipt of your Advanced Passenger Information, we will remove from your invoice the APD charge for all passengers aged 15 and under. The rates of APD are detailed below and on your Booking Letter and will be applied to your final invoice. The APD charge is an excise duty imposed by the UK Government and therefore cannot be waived under any circumstance and is subject to change. Below is a guide based on rates as of 18th July 2017.
Band A destinations (up to 2,000 miles – mainly Europe)
Total ticket cost + £13 payment fee per person
Band B destinations (over 2,000 miles – all long haul routes)
Total ticket cost + £78 payment fee per person
We can change your price after you’ve booked, only in certain circumstances:
Changes in the price of the carriage of passengers resulting from changes to the cost of fuel or other power sources, the level of taxes or fees imposed by third parties including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports or exchange rates mean that the price of your travel arrangements may change after you have booked. However, there will be no change within 20 days of your departure.
We will absorb, and you will not be charged for, any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that. If this results in an increase equivalent to more than 8% of the price of your travel arrangements, you will have the option of accepting a change to another tour if we are able to offer one (we will refund any price difference if the alternative is of a lower value), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. Should you decide to cancel: 1) you must do so within the time period shown on your final invoice 2) We will provide a proportionate refund of insurance premiums paid to us if you can show that you are unable to transfer or reuse your policy.
Should the price of your tour go down due to the cost changes mentioned above, then any refund due will be paid to you. We will deduct from this refund our administrative expenses incurred. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.
If you do not inform us within 14 days from the issue date printed on our additional charge invoice, we are entitled to assume that you will pay the additional charge. Any additional charge must be paid with the balance of the cost of the arrangements or within 14 days of the issue date printed on the additional charge invoice, whichever is the later.
7.IF YOU CHANGE OR CANCEL YOUR BOOKING
If after our confirmation invoice has been issued, you wish to change your travel arrangements in any way we will do our utmost to make these changes but it may not always be possible. If you wish to cancel or amend all or part of your booking, the party leader must advise us in writing by recorded letter or email as soon as possible. A cancellation or amendment is only effective when received in writing by the company. Please note that certain travel arrangements (for example, but not limited to; flight/rail tickets) may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangement.
Whilst we will do our best to assist, we cannot guarantee that we will be able to meet any requested change or addition. Where we can meet a request, all changes and additions will be subject to payment of a fee of an amendment fee per individual amendment, plus any applicable rate changes or any extra costs incurred by ourselves, and any extra costs or charges incurred or imposed by any of our suppliers; all costs related to these changes will be passed directly back to the client. You should be aware that these costs could increase the closer to the departure date that changes are made, as per the schedule below, and you should contact us as soon as possible.
Amendment cost based on days before departure:
More than 84 days:
Total amendment cost
84 - 0 days:
Total amendment cost + £20 amendment fee
Tours by coach: Additions and changes to your party are usually possible up until the day before departure; however you must always check with us first by contacting us. Any alterations made by you within 12 weeks of departure will be subject to charges mentioned above.
Tours by air: For tours by air, it is the party leader’s responsibility to ensure that all names are given in full and exactly as shown on the individuals’ passport. We do not accept any responsibility for incorrect/abbreviated names submitted to us and any subsequent amendments will be dealt with as a name change and will incur the applicable charges outlined above. This information is requested and required at a very early stage in the booking to secure flight seats.
If your invoice settlement is overdue at the time of requesting a name change this must be paid in full before the change can be made. Any charges or payments must be made before any amendments can take effect.
Since we incur costs in cancelling your arrangements, you will have to pay the applicable cancellation charges up to the maximum shown below (the cancellation charge detailed is calculated on the basis of the total cost payable by the person(s) cancelling amendment charges which are not refundable in the event of the person(s) to whom they apply cancelling.)
If the number of adults in your party accounts for 20% or more of your party or if any cancellation reduces the number of paying members for a particular tour (including free places), we reserve the right to re-cost the price of your tour and the invoice will be adjusted accordingly for all remaining group members.
Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess and premium) under the terms of your insurance policy. Claims must be made directly to the insurance company concerned. No refunds will be given for passengers not travelling or for unused services.
You can transfer your booking to another person, who satisfies all the conditions that apply to this booking, by giving us notice in writing as soon as possible and no later than 7 days before departure. Both the former and the new traveller are responsible for paying all costs we incur in making the transfer.
Period before departure within which written notice of cancellation is received by us or your Travel Agent
Amount of cancellation charge shown as % of tour price
More than 84 days
All deposits paid to date
29 – 84 days
28 - Departure day or afterwards
You can cancel your booking without paying cancellation charges if the performance of your package, or the carriage of passengers to your destination, is significantly affected by unavoidable and extraordinary circumstances. In such circumstances, we will arrange for your booking to be terminated and for you to receive a full refund. We will observe advice provided by the UK Foreign & Commonwealth Office.
8. CUTTING YOUR TOUR SHORT
If you choose or are forced to return home early, we cannot refund the cost of any services you have not used.
9.IF WE CANCEL YOUR BOOKING
We reserve the right to cancel your booking. We start planning tours many months in advance and we do endeavour to avoid changes or cancellations. Occasionally, we have to make changes to and update the content in our published information both before and after bookings have been confirmed, and we may have to cancel confirmed bookings. We will not cancel within 12 weeks before your departure date, except for unavoidable and extraordinary circumstances, or failure by you to pay the final balance (please clause 7-cancellations). Unavoidable and extraordinary circumstances means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken.
If your tour is cancelled, you can either have a refund of all monies paid or accept an alternative tour of a comparable standard from us if we offer one (we will refund any price difference if the alternative is of a lower value).
In the event a refund is paid to you, we will:
- Provide an appropriate refund of your travel insurance premiums if you paid them to us and can show that you are unable to transfer or reuse your policy.
- Pay compensation as detailed below except where the cancellation is due to unavoidable and extraordinary circumstances.
10. IF WE CHANGE YOUR BOOKING
It is a term of this booking that we are able to make changes to any aspect of your booking. Most changes will be categorised as minor such as, but not limited to, changes to the overseas airport, airline, aircraft, ferries or coaches used, changes to departure times of less than 12 hours or the withdrawal of certain facilities.
Occasionally, we have to make a significant change which may include a change of accommodation to that of a lower official classification or standard for the whole or a major part of the time you are away; a change of resort area for the whole or a major part of the time you are away; a change of outward departure time or overall length of time you are away of 12 or more hours; and a change of UK departure point (except as between Heathrow, Gatwick, Stansted or Luton and instances where we offer connecting transportation). ). If we have to make a significant change you will have the rights as set out below:
- accepting the changed arrangements or
- purchasing an alternative Tour from us, of a similar standard to that originally booked if available (if the chosen alternative is less expensive than your original one, we will refund the difference but if it is more expensive, we will ask you to pay the difference) or
- cancelling or accepting the cancellation, in which case you will receive a full refund of all monies you have paid to us including an appropriate refund of insurance premium.
No compensation will be payable:
- 1. if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel
- 2. if you choose to accept alternative arrangements
- 3. if changes are made due to unavoidable and extraordinary circumstances that were unforeseeable and outside of our control (see clause 11)
In all cases, our liability for significant changes and cancellations is limited to the above mentioned options.
Period before departure within which a ‘significant change’ is notified to you or your Travel Agent
More than 70 days
35 – 70
15 – 34
14 days or less
11.CHANGES DUE TO CIRCUMSTANCES BEYOND OUR CONTROL
We regret that we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage, loss or expense as a result of unavoidable and extraordinary circumstances outside of our control. In these booking conditions unavoidable and extraordinary means any event or circumstances which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include: war (whether actual or threatened), riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, epidemics, fire and other situations which are outside our control.
12. LIABILITY AND RESPONSIBILITY
We will take reasonable skill and care to properly perform our contractual obligations to you. You must inform us without undue delay of any failure to perform, or improper performance, of the travel services included in this package in accordance with clause 13; Complaints.
(1) We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description which results from:
- the act(s) and/or omission(s) of the person(s) affected;
- the act(s) and/or omission(s) of a third party not connected with the provision of the services contracted for and which were unforeseeable or unavoidable; or
- Unavoidable or extraordinary circumstances as defined in clause 11 above, the consequences of which could not have been avoided even if all due care had been exercised; or
- an event which either ourselves, our employees, agents or suppliers and subcontractors could not, even with all due care, have foreseen or forestalled.
In the event of (b), (c) and (d) above, we will nevertheless provide you with reasonable assistance should you require it but reserve the right to pass on any charges we incur.
(2) The services and facilities included in your tour will be deemed to be provided with reasonable skill and care if they comply with any local regulations which apply, or, if there are no applicable local regulations, if they are reasonable when compared to the local standards or customary practice of the service or facility in question. The fact that services or facilities do not comply with local or UK guidance or advice shall not mean that the services or facilities in question have not been provided with reasonable skill and care.
(3) We limit the amount of compensation we may have to pay you if we are found liable under this clause as follows:
- Loss of and/or damage to any luggage or personal possessions and money,
Where we are found liable for loss of and/or damage to any luggage or personal possessions, (including money), the maximum amount we will have to pay you is limited to the excess amount payable under the Insurance policy we offer per person affected. You are required to have taken out adequate insurance at the time of booking.
- Claims not falling under (a) above or not involving injury, illness or death
The maximum amount we will have to pay you in respect of these claims is the price paid by or on behalf of the person(s) affected. This maximum amount will only be payable where it is deemed that your group have not received any benefit at all from your booking.
- Claims in respect of international travel by air, sea and rail, or any stay in a hotel
- The extent of our liability will in all cases be limited to the same extent as if we were carriers under the appropriate Conventions, Directives and Regulations, which include but are not limited to The Warsaw/Montreal Convention (international travel by air); The Athens Convention (with respect to sea travel); The Berne/Cotif Convention (with respect to rail travel) and The Paris Convention (with respect to hotel arrangements). You can ask for copies of these Conventions from our offices or obtain them online. In addition, you agree that the operating carrier or transport company's own 'Conditions of Carriage' are incorporated into this contract and will apply to you on that journey. When arranging transportation for you, we rely on the terms and conditions contained within these international conventions and those 'Conditions of Carriage'. You acknowledge and agree that all of the terms and conditions contained in those 'Conditions of Carriage' form part of your contract with us, as well as with the transport company and that those 'Conditions of Carriage' shall be deemed to be included by reference into this contract.
- In any circumstances in which a carrier is liable to you by virtue of the Denied Boarding Regulation 2004, reimbursement, in such cases, is the responsibility of the airline and will not automatically entitle you to a refund of your tour cost from us. If any payments to you are due from us, any payment to you by the airline will be deducted from this amount.
- When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from any supplier or the transport provider or hotelier for the complaint or claim in question.
(4) Where any payment is made, that the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to ourselves or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require.
(5) Please note, we cannot accept any liability for any damage, loss or expense or other sum(s) of any description which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; or any business losses.
6) We will not accept responsibility for services or facilities which do not form part of our contractual agreement as set out in our confirmation invoice. For example, any excursion you book, or any service or facility which your hotel or any other supplier agrees to provide for you.
NB This entire clause does not apply to any separate contracts that you may enter into for excursions or activities whilst on tour.
13.IF YOU HAVE A COMPLAINT
If you have a complaint about any of the services included in your tour, you must inform our resort representative or our Emergency contact (details of which are listed on your itinerary) without undue delay who will endeavour to put things right.
If it is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Services Department giving your booking reference and all other relevant information. Please keep your letter concise and to the point. If you fail to follow the requirement to report your complaint in resort we will have been deprived of the opportunity to investigate and rectify it and this may affect your rights under this booking. Please also see clause 3 above on ABTA.
Adequate travel insurance is vital. It is a condition of booking that if you do not purchase our nominated travel insurance that you have, at the time of booking, an insurance policy which offers at least the same level of cover as ours, if not better. Some policies can exclude winter or adventure sports, so you must check your cover to ensure that it includes, for example, medical expenses; repatriation; mountain rescue; cancellation, curtailment and legal expenses cover.
Details of our nominated insurance can be found on our website. Please ensure before purchasing that you are eligible to take the insurance policy by agreeing to the Eligibility Statements found in the insurance summary or policy document.
If you choose to take the policy offered by Equity, your cover will start from the date of first payment. Please note that you may cancel the policy with full refund of premiums within 14 days of Policy purchase. Should you wish to withdraw from participation in the group policy at any time after the standard 14 day cooling off period you must do so by giving notice of that intention to us in writing. Any return of premium will be calculated from the date such participation ceases, provided you have not travelled or been the subject of a claim during any period for which cover was provided, in which case no refund will be due.
We are an appointed representative of Endsleigh Insurance Services Limited who are authorised and regulated by the Financial Conduct Authority.
15. PASSPORTS & VISAS
Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.
We recommend that EU residents carry a European Health Insurance Card – EHIC. These enable the holder to take advantage of the reciprocal health schemes available between members of the European Union, providing access to state-provided emergency treatment and necessary healthcare on temporary visits to the UK and other European countries.
The party leader is responsible for passing on any health requirement information to other party members.
Health facilities, hygiene and disease risk vary worldwide. You should take health advice about your specific needs as early as possible. Before travelling we strongly advise you to consult your own medical practitioner who will be in the best position to take into account any relevant personal factors or newly reported epidemics. If you are prone to illness please ensure that you carry enough medication as some medicines may not be available locally.
If you or any member of your party has any medical problem or disability which may affect the Tour arrangements of that person, please tell us before you confirm your booking, so we can advise as to the suitability of the chosen Tour. If we feel unable to properly accommodate the needs of the person concerned, we must reserve the right to decline/cancel their reservation. We will not be liable for any loss arising from your failure to inform us about any medical problem, disability or special need which might affect your enjoyment or participation on your tour.
We must be informed either at the time of booking, or as soon as possible thereafter, of any guest who is, or becomes, pregnant and who at the time of travelling will be post 28 weeks pregnant. After this point some carriers may refuse travel or will require a relevant medical certificate that confirms the guest has medical approval for flying.
17. SPECIAL REQUESTS
We will do our best to meet special requests made by you and pass these on to the appropriate persons provided that they are clearly noted on the booking form or sent to us in writing. Confirmation that a special request has been noted or passed to a supplier is not confirmation that the request will be met. All special requests are subject to availability.
18. AIR AND FERRY TRAVEL
The carrier(s), flight or ferry timings and types of aircraft shown on our website and detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation by the carrier of whom we have no control. We shall inform you of the identity of the actual carrier(s) as soon as we become aware of it. The latest flight or ferry timings will be shown on your tickets which will be dispatched to you approximately two weeks before your departure date. You should check your tickets very carefully and immediately on receipt to ensure you have the correct flight times. If flight times change after tickets have been dispatched, we will contact you as soon as we can to let you know.
In accordance with EU Directive (EC) No. 2115/2005, Article 9, we are required to bring to your attention the existence a “Community list” (available for inspection at http://ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm) detailing air carriers that are subject to an operating ban with the EU Community.
Under EU Law, you have rights in some circumstances to refunds and/or compensation from the airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. Reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your Tour price from us. If the airline does not comply with these rules you should complain to the Civil Aviation Authority (http://www.caa.co.uk/)
If it is impossible to ensure your return as scheduled due to unavoidable and extraordinary circumstances, we will bear the cost of necessary accommodation, if possible of equivalent category, for a maximum of three nights. The limit does not apply to persons with reduced mobility and any person accompanying them, pregnant women and unaccompanied minors, or persons in need of specific medical assistance, provided that you notified us of these needs at least 48 hours before the start of your tour.
For certain destinations where we feature more than one accommodation, groups will be allocated to a specific accommodation closer to departure (dates vary based on supplier & destination). Please advise us of your preferred accommodation (request subject to availability). Some properties may not be available on all advertised dates and are booked on a request basis by us.
An increasing number of accommodations require a damage deposit. This will either be shown on your final balance invoice or it will be payable in resort on arrival; it is refunded provided no damage is incurred. We will advise this at the time of booking or as soon as this is made known to us.
Please note that rooming and room types will vary between hotels and across countries. Accommodations may provide bunk beds, double beds, Austrian twins or in North America, shared queen beds. Please inform us of any rooming requests but please be aware that these may not always be possible and additional supplements may be applicable. Check in and check out times will vary according to the accommodation and therefore, these will be advised by your Product Delivery Specialist.
Your board basis provided by each accommodation is detailed on your tour quote letter and in your itinerary. We must be advised of allergies or special dietary requirements at enquiry stage so we can advise whether chosen accommodation is suitable.
We cannot guarantee the provision of towels and soap in all of our accommodations and group members should provide their own. In the interest of hygiene, group members should be able to identify and use their own towels. Usage of facilities such as Wi-Fi, swimming pool, hot tubs and saunas are determined by suppliers in accordance with local custom, guidelines, practice or regulations. Charges may apply for facilities. Facilities can be withdrawn at any time at the discretion of the accommodation provider.
Ski accommodations described as offering “doorstep” skiing will be dependent on individual skiers’ ability and snow conditions in resort. Where walking distances are quoted, it is based on the guideline time for an adult walking 100m in one minute in standard footwear as timings will vary on footwear and conditions including personal fitness. Free ski bus services may be subject to capacity restrictions.
20. CONDUCT AND BEHAVIOUR
When you book with us, you accept responsibility for any damage or loss caused by any member of your party. Full payment for any such damage or loss must be paid direct at the time to us or to the accommodation owner or manager or other supplier of services to whom loss or damage is caused. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party's full legal costs) as a result of your actions.
We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, (for example but not limited to, any airline pilot, coach driver, accommodation owner or manager, or senior member of our staff), you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we reserve the right within our reasonable discretion and without prior notice, to terminate the Tour of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation or other service. We will have no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made, and we will not pay any expenses or costs incurred as a result of the termination. We will also seek recovery of any outlay or losses we incur, including our own legal costs.
The Party Leader accepts responsibility for the good conduct of all participants during the tour and for school trips warrants that the correct ratio of responsible adults will be on active duty at all times to ensure that all participants behave well. Furthermore, it is the Party Leader's responsibility specifically to ensure that:
- • No participant under 18 years of age consumes alcoholic drinks unless written permission from a parent or guardian can be produced. All local laws relating to the consumption of alcohol must at all times be obeyed by participants,
- • No participant consumes alcohol to excess
- • Participants comply with local laws
- • No participant uses illegal substances
- • No participant smokes in a hotel bedroom or in any other way causes a fire hazard
- • Participants act in a responsible way and do not behave in a way likely to cause damage to property or offence to other people.
21. WITHDRAWAL OR LIMITATION OF FACILITIES FOR WHICH WE ARE NOT RESPONSIBLE
We draw your attention to the following non-exclusive circumstances which fall outside our direct control and where we are not prepared to accept liability. Note that some amenities (e.g. hotel lifts, swimming pools, etc.) require servicing and cleaning and may therefore not be available at all times and their availability is at the discretion of the provider of the service. Entertainment (particularly live entertainment) provided by hotels is frequently subject to demand; its nature and frequency may be varied and there may be a lack of demand or insufficient numbers in the hotel. Adverse weather may also affect availability of ski areas, ice rinks, bus services, après ski activities or ski lift facilities in which case our suppliers will do their best to offer alternative facilities or activities.
Piste Closure: We cannot be held responsible for weather affecting the availability of ski areas however if you have our insurance we will, where possible, work with the insurers under the Piste Closure Terms and conditions to transport the group to the nearest available ski resort with snow. Should an alternative resort not be available then the policy covers up to £30 per complete day you were unable to ski. No further refunds will be made.
Italian Ski School: whilst confirmed as a 2 hour lesson, in Italy these lessons usually last approximately 1 hour 50 minutes to allow instructors enough time between lessons.
Ferries: Whilst we will make every effort to secure the ferry route of your choice this cannot be guaranteed.
Coaches: If you have booked the services of an Equity representative, they may also travel with you on your coach. We also reserve the right to utilise any empty coach seats for our other staff.
Outside of any Equity organised activity sessions led by qualified instructors, you and accompanying school adults as “loco parentis” are responsible for the supervision of students at all times, and is never the responsibility of Equity staff.
22. CONDITIONS OF SUPPLIERS
Many of the services which make up your Tour are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions which you agree are incorporated into the terms and conditions. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from ourselves or the supplier concerned.
23. DATA PROTECTION
24. SUBSEQUENT VERSIONS OF THESE CONDITIONS
These booking conditions have been produced in conjunction with our latest programme. We may alter these terms and conditions at any time. If we do so, all subsequent bookings will be governed by the newer version. You must check our relevant trading website for the applicable up to date version of these terms and conditions: www.equity.co.uk/booking-conditions